CASE-01SEFAZ-PB — Tax modernization and appointment scheduling
Context. Paraíba State Treasury (via Minsait/Indra). Modernization of tax systems and the need to organize taxpayer service.
Action. Requirements engineering for the tax systems and design of an appointment-scheduling system (locations, services, profiles, dashboards), with BPMN/Bizagi process mapping.
CASE-02ECOS — IT for 365 public schools (Analyst to IT Coordinator)
Context. State education project in Paraíba: 365 schools to equip and maintain, plus support for ECOS's 3 offices. I grew from Requirements Analyst to IT Coordinator.
Action. Coordination of field teams installing software and hardware in schools, configuration of service dashboards, process mapping, help-desk (service desk) rollout, and requirements work.
CASE-03Cruz — ERP implementation in manufacturing (Nomus)
Context. A packaging (box) manufacturer needed to move from scattered controls to a single ERP covering the operation end to end.
Action. Requirements gathering, full process mapping (inventory, production, finance, accounts payable and receivable), data migration, and rollout of the Nomus ERP, with user training.
CASE-04LIFEE — GenAI chatbots for education
Context. Educational products needed reliable, always-available automated service.
Action. Chatbots with Typebot + n8n + ChatGPT API: use cases, business rules, automated flows, and iterative behavior tuning, attentive to the educational context.
CASE-05GenAI applied to regulatory analysis
Context. High volume of regulations and business rules to validate against screens and integrations in regulatory systems.
Action. LLM workflows to accelerate regulatory analysis, generate test scenarios, and cross-check consistency between rules, screens, and integrations — with guardrails and human review.
CASE-06LLM evaluation and alignment at international scale
Context. Global AI training platforms (Turing, Outlier AI) require rigorous, reproducible evaluation of model responses.
Action. SxS evaluations with completeness, prompt-adherence, and consistency criteria; fact-checking with evidence validation; error-pattern documentation for RLHF.